Customer Service

We are dedicated to your complete satisfaction with our products. We have the systems in place to make your experience with START International a pleasant one, and most importantly, proper quality control so you have a reliable product for your company.

Office hours: 8am-5pm CST (Central Standard Time) Monday – Friday

Direct email links
General Information -  info@startinternational.com
Customer Service - service@startinternational.com
Product Information, Pricing, Availability - sales@startinternational.com 
Technical Service - tech@startinternational.com

FAQ's

How can I get a quote?
In order to get a quote online, click here. You may call us if you have any questions at (972) 248-1999.

How does the label dispenser know to advance another label?
Our dispensers use a highly reliable photosensor system that detects the edge of the label. Adjusting the photosensor with the wingscrew allows you to control the distance, which allows flexibility in label dispensing.

Can you dispense clear labels?
Our label dispensers are able to dispenser clear labels with the "C" modification. A different photosensor allows for this capability. Our LD3000 comes standard with the clear sensor.

Can I purchase through your website?
For now, our website offers you to submit only a quote inquiry. We are planning to release ecommerce capabilities in the near future.

Do you sell labels?
We do not sell labels, but we have relationships with several great label manufacturers. Therefore, we have expert knowledge on label applications and can help consult based on your specific application.

Where can I send my labels for testing?
Please print your completed Material Evaluation Form and send along with 15 feet (4.5 meters) of your material to our office at 4270 Airborn Dr, Addison, TX 75001.

Where is my order shipping from?
If you purchase directly from us, your order will ship from our warehouse located at 4270 Airborn Dr, Addison, TX 75001, U.S.A.

Can you give me a distributor in my area?
Please fill out this form, and we will be happy to suggest a distributor near you.

Where can I find a parts list?
Parts lists can be found here.

Where can I find out about regular maintenance for my dispenser?
Learn more about preventative maintenance and recommended spare parts in the Product Care section.